Pokerac99 Privacy Policy – Protecting Your Personal Data

1Introduction to the pokerac99 Privacy Policy

Pokerac99 is an online entertainment platform providing online casino and Sports Betting services to users in Malaysia. As a platform that handles financial transactions and stores member personal information, we fully recognise how sensitive and important that data is to you.

This Privacy Policy has been prepared to meet the transparency requirements under Malaysia's Personal Data Protection Act 2010 (PDPA). This document explains in detail how pokerac99 manages your personal data — from the moment you register an account, make a deposit using Touch 'n Go eWallet or DuitNow, play slots or live baccarat, through to the moment you withdraw your winnings.

We believe trust is the foundation of every meaningful relationship. When you deposit your MYR at pokerac99, you are not just entrusting us with your money — you are entrusting us with your personal information. We do not take that trust lightly, and this Privacy Policy is our written commitment to upholding it.

2Personal Information Collected by pokerac99

Pokerac99 collects various types of personal information from its members through a number of channels. The following are the main categories of information we collect:

Pokerac99 only collects information that is strictly necessary for the stated purposes. We do not collect irrelevant sensitive information such as members' medical details, religious beliefs, or political views.

3How pokerac99 Uses Your Personal Information

Pokerac99 uses collected personal information solely for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your account, verifying your identity, processing login requests, and enabling access to all features on the pokerac99 platform
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, and manages withdrawal of winnings to registered accounts.
• Service Provision: Enables you to play casino games, place bets on badminton and other sports, and access all entertainment features offered by pokerac99.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, multiple account ownership, and other security threats to the platform and its members
• Customer Support: Responds to enquiries, resolves complaints, and provides technical assistance to members who need it.
• Responsible Gaming: Monitor gameplay patterns to identify signs of problem gambling and take proactive steps to protect member wellbeing
• Service Communications: Sends important notifications regarding your account, transactions, policy updates, or security information relevant to your use of the platform.
• Legal Compliance: Meet legal compliance obligations, including anti-money laundering (AML) requirements and requests from relevant authorities where disclosure is required by law
• Platform Improvements: Analyse aggregated usage data (without identifying individuals) to improve the performance, stability, and user experience of the pokerac99 platform

Pokerac99 will not use your data for third-party marketing purposes, commercial profiling for sale to other parties, or any purpose not stated in this policy without first obtaining your explicit consent.

4Disclosure of Information to Third Parties

Pokerac99 does not sell, rent, or disclose member personal information to third parties for commercial purposes. However, in certain limited situations, disclosure may be required to the following categories of parties:

• Technical Service Providers: Companies that help us operate the platform — such as cloud infrastructure providers, security software vendors, and data analytics firms — are bound by strict confidentiality agreements and may only process data on our behalf
• Payment Service Providers: Payment gateways and financial institutions used to process deposit and withdrawal transactions — only the minimum information necessary to complete each transaction is shared.
• Game Providers: Game developers such as Evolution Gaming and Pragmatic Play, who provide live casino and slots games — information shared is limited to session data strictly necessary for technical operations.
• Legal Authorities: Law enforcement agencies, regulatory bodies, or courts issuing a valid court order or legal requirement mandating the disclosure of information
• Professional Advisors: Lawyers, auditors, or consultants engaged by pokerac99 who are bound by professional confidentiality obligations

Every third party that receives pokerac99 member data is required to comply with our data security standards and to use that data solely for the specific permitted purpose. pokerac99 does not permit these third parties to use member data for their own independent marketing purposes or to share it with any other party.

5pokerac99 Data Security Measures

Pokerac99 invests seriously in security infrastructure to ensure member data is protected at all times. Here are the security layers we have in place:

• Encryption in Transit: All data transmitted between your device and pokerac99's servers is protected by TLS 1.3 and 256-bit SSL encryption — making it unreadable even if intercepted
• Encryption at Rest: Sensitive data stored in our database is encrypted using industry-standard encryption algorithms — including passwords, which are stored exclusively as one-way hashes that cannot be reversed
• Multi-Layered Firewall: pokerac99's servers are protected by multi-layered firewalls that filter incoming and outgoing traffic, blocking unauthorised access attempts
• Intrusion Detection System: An IDS/IPS (Intrusion Detection/Prevention System) monitors network activity in real time and automatically alerts or blocks any suspicious activity.
• Internal Access Controls: Only pokerac99 staff with specific authorisation may access member data, and every access is logged in detail for security audit purposes.
• Two-Factor Authentication: pokerac99's internal systems require two-factor authentication for all administrative access — adding an extra layer of protection against unauthorised entry
• Regular Security Audits: pokerac99 conducts regular internal security audits and vulnerability assessments to identify and address system weaknesses before they can be exploited.

While pokerac99 takes all reasonable measures to protect your data, no system can guarantee absolute 100% security. In the event of a security breach affecting member data, pokerac99 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.

6Cookies and Tracking Technologies

Pokerac99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the pokerac99 platform.

We use the following types of cookies:

• Essential Cookies: Required for core platform operations — including login session management, account security, and betting cart functionality. These cookies cannot be disabled as they are essential for the platform to function properly
• Performance Cookies: Collects information on how visitors use the platform — such as the most frequently visited pages and page load times. This data is used in aggregate form to improve platform performance.
• Functional Cookies: Saving your personal preferences such as language, display settings, and game preferences so you do not need to reconfigure them on every visit
• Security Cookies: Helps identify suspicious login attempts, protect against CSRF attacks, and keep your session secure throughout your use of the platform

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the pokerac99 platform and your gaming experience. pokerac99 does not use third-party cookies for advertising purposes.

7Your Privacy Rights as a pokerac99 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data processed by pokerac99:

To submit any request relating to your privacy rights, please contact the pokerac99 data protection team by email at support@pokerac99.com, stating the type of request and your account information. Your identity will be verified before the request is processed to ensure the security of your data.

8Data Retention Period

Pokerac99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your pokerac99 account remains active. Once the account is closed, basic profile data is kept for the period required by applicable legal and compliance obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering (AML) legal requirements
• Support Communication Records: Retained for 3 years from the date of last interaction for dispute resolution and service improvement purposes
• Technical System Logs: Retained for 90 to 180 days depending on log type, after which it is deleted or anonymised
• Identity Verification Data (KYC): Retained for a minimum of 5 years after the business relationship ends, in accordance with AML legal requirements

Once the retention period expires or the data is no longer needed, pokerac99 will securely delete or anonymise the data using methods that ensure it cannot be recovered or re-identified.

9Children's Privacy

The pokerac99 platform is strictly for individuals aged 18 and above. pokerac99 does not knowingly collect or process personal data from individuals under the age of 18.

Should pokerac99 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child or ward holds an account with pokerac99 are urged to contact us immediately at support@pokerac99.com.

10Changes to This Privacy Policy

Pokerac99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how the platform operates. Any changes will be posted on this page with a revised update date.

For material changes that significantly affect your rights or obligations, pokerac99 will endeavour to provide advance notice via email or in-platform notification at least 14 days before the changes take effect. It remains your responsibility to review this page periodically.

Continued use of the pokerac99 platform after any Privacy Policy changes are published will be deemed acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data in accordance with the rights set out in Section 7.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how pokerac99 handles your personal data, please reach out to us through the following channels:

The pokerac99 data protection team will endeavour to respond to all privacy-related requests within 14 business days of receipt. For more complex requests, we may require up to 21 business days and will notify you of the need for additional time.