📋 TERMS & CONDITIONS

Official Terms & Conditions of Use — pokerac99 Malaysia

Please read this document carefully before using the pokerac99 platform. Continued use of the platform constitutes your acceptance of all terms set out herein.

Last Updated: 1 January 2026
✦ KEY SUMMARY

Key Things You Need to Know

Before reading the full document, here are the six most important points in pokerac99's Terms & Conditions.

18+ Age Requirement

Registration and use of the pokerac99 platform is strictly limited to individuals aged 18 and above. pokerac99 reserves the right to request proof of age at any time and to close any account found to be in breach of this requirement.

Members must be 18+ to register
One Account Per Person

Each individual is permitted to hold only one active account on pokerac99. Holding multiple accounts to obtain duplicate bonuses or circumvent any restrictions is a serious violation that may result in the immediate closure of all associated accounts.

Only one account is permitted per user
Bonuses Subject to Terms

All bonuses and promotions at pokerac99 — including the welcome bonus, weekly cashback, and VIP rebates — are subject to their own wagering requirements. Please read the terms of each promotion carefully before claiming any bonus.

Check the wagering requirements for each bonus
MYR Deposit & Withdrawal

All transactions on pokerac99 are conducted in Malaysian Ringgit (RM). The minimum deposit is RM 10 and the minimum withdrawal is RM 50. Accepted payment methods include Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX via Maybank2u or CIMB Clicks.

All transactions in MYR
Security & Personal Data

Pokerac99 uses 256-bit SSL encryption to protect all your personal data and financial information. We do not sell or share your information with third parties without your consent, except where required by law.

Data protected with 256-bit SSL encryption
Responsible Gaming

Pokerac99 is committed to responsible gaming. Tools for setting deposit limits, loss limits, and time limits are available to all members. pokerac99 reserves the right to impose mandatory limits on accounts that show signs of problem gambling.

Limits can be self-configured within your account

Important: This Terms & Conditions document constitutes a binding agreement between you ("Member") and pokerac99 ("Platform"). By registering an account or using any pokerac99 services, you are deemed to have read, understood, and fully agreed to all terms contained in this document. If you do not agree with any part of these terms, please discontinue use of our platform immediately.

1pokerac99 General Terms of Use

Pokerac99 is an online entertainment platform providing casino and Sports Betting services to users in Malaysia. The platform is operated by a registered company that assumes full responsibility for all operations, financial transactions, and user experiences that take place on the platform.

Use of the pokerac99 platform is restricted to individuals who meet all of the following criteria:

  • At least 18 years of age at the time of registration
  • Not on any self-exclusion list or gambling prohibition list issued by any relevant authority
  • Not registering on behalf of another person or as another person's agent
  • Using legitimate funds and not funds from unknown or illegal sources
  • Register for personal entertainment purposes only, not for any unauthorised professional or commercial use

Pokerac99 reserves the right to review, verify, and monitor information provided by members at any time. If any information is found to be inaccurate or a member fails to meet any eligibility requirement, pokerac99 reserves the right to suspend or close the account and withhold any balance associated with the violation pending the outcome of an investigation.

Important Note: These Terms & Conditions are supplementary to, and do not replace, any specific terms relating to individual promotions, particular games, or special services offered by pokerac99 from time to time.

2Registration & Account Management

Registering an account on pokerac99 requires you to provide accurate, complete, and up-to-date information. Details required at registration include your full name as per your identification document, an active Malaysian phone number, and a secure password. You are solely responsible for ensuring that all information provided remains accurate at all times.

Each individual is only permitted to hold one active account on pokerac99. Owning multiple accounts — whether under different names, different phone numbers, or by any other means — is a serious breach of these terms. pokerac99 employs advanced detection systems to identify duplicate accounts, and if a violation is confirmed, all accounts involved will be closed immediately and any balance associated with fraudulent activity will not be refunded.

  • Your account password is your sole responsibility — pokerac99 will never ask for your password via email or live chat
  • All activity that occurs under your account is your sole responsibility, including any unauthorised access resulting from your own negligence
  • Pokerac99 recommends using a strong password (combining uppercase letters, lowercase letters, numbers, and symbols) and changing it regularly
  • If you suspect that your account has been accessed by another party, contact the pokerac99 support team immediately

Pokerac99 reserves the right to request supporting documents to verify a member's identity at any time, particularly before processing large withdrawals or when suspicious activity is detected. This verification process is industry-standard and is designed to protect the interests of members themselves.

3Deposits, Withdrawals & Financial Transactions

All financial transactions on pokerac99 are conducted in Malaysian Ringgit (RM). pokerac99 supports the following payment methods for deposits and withdrawals:

  • E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
  • Instant Transfer: DuitNow
  • Online Banking: FPX via Maybank2u, CIMB Clicks, and other participating FPX banks

The transaction limits applicable on pokerac99 are as follows:

Transaction Type Minimum Processing Time
Deposit RM 10 Instant
Standard Withdrawal RM 50 Under 5 minutes
VIP Withdrawal RM 50 Immediate priority

Withdrawals can only be processed to the same account or e-wallet used for the original deposit, or to an account in the member's name. pokerac99 does not permit transfers to third parties for security and legal compliance reasons. Any attempt to withdraw to a third party will result in the transaction being suspended and subject to further investigation.

Please note: pokerac99 reserves the right to place withdrawals on hold for compliance and anti-money laundering (AML) investigation purposes. In such cases, supporting documents may be required before the withdrawal is approved.

4Bonuses, Promotions & Rewards Programme

Pokerac99 offers a range of bonuses and promotions from time to time, including a welcome bonus, weekly cashback, daily rebates for VIP members, and a referral programme. All bonuses are subject to the following conditions:

  • Each bonus carries its own wagering requirement — typically between 5x and 30x the bonus value — which must be fulfilled before any winnings derived from the bonus can be withdrawn
  • The welcome bonus is only available to new members making their first deposit and may only be claimed once
  • Weekly cashback is calculated based on net losses from the previous calendar week (Monday to Sunday) and is credited every Monday
  • Pokerac99 reserves the right to cancel any bonus if there is evidence of misuse, fraud, or any attempt to manipulate the bonus system
  • Bonuses may not be transferred between accounts or converted directly to cash without first meeting the wagering requirements
  • The maximum bonus value applicable to a single bet may be limited — please check the specific promotion terms

Pokerac99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any changes will be updated on the platform's promotions page. It is the member's responsibility to review the latest promotion terms before participating in any offer.

5Casino Game Rules

All casino games offered on pokerac99 — including baccarat, roulette, blackjack, slots, and live dealer games — are operated using software from internationally accredited providers that employ independently audited Random Number Generators (RNG). This ensures that every game outcome is entirely random and cannot be influenced by any party.

  • The RTP (Return to Player) for each game is stated in the respective game information and represents a long-term estimate that does not guarantee results in any individual session
  • Any technical disruption during gameplay will be resolved based on pokerac99's server records — the server outcome is final
  • Any attempt to exploit technical errors, software bugs, or system vulnerabilities is strictly prohibited and may result in account closure
  • The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited
  • Minimum and maximum bet limits for each table or game are as displayed within the respective game interface

In live casino games, the dealer's decision is final once the betting round has closed. pokerac99 is not responsible for any disputed outcomes arising from a member's misunderstanding of game rules. Members are advised to familiarise themselves with the rules of each game before playing with real money.

6Sports Betting & Live Matches

Pokerac99's sports betting section covers a wide range of sports, including badminton (Thomas Cup, Uber Cup, All England, Malaysia Open, and other BWF tournaments), football (Malaysia Super League, EPL, and selected international leagues), as well as other sporting events available from time to time.

  • All confirmed bets are final and cannot be voided, except where a match is cancelled or postponed and meets specific qualifying criteria
  • If a match is postponed and resumes within 12 hours, the original bet remains valid and the final result will apply
  • If a match is cancelled entirely, all bets will be fully refunded to the member's account balance
  • Odds for in-play betting change in real time, and bets confirmed at a specific odd are final
  • Pokerac99 reserves the right to suspend betting on any match that experiences a sudden change in circumstances (such as player injury or format change) until an assessment has been completed
  • The Cash Out feature is available on selected bets — the cash out value is determined by the pokerac99 system based on current match conditions and is final

Note: Odds displayed on pokerac99 are for betting purposes only. pokerac99 does not claim that the odds offered reflect the true probability of any outcome, and members place bets based entirely on their own independent judgment.

7Account Security & Data Protection

Pokerac99 takes the security of member data and accounts very seriously. The platform uses 256-bit SSL encryption for all communications between your browser and our servers, ensuring that your personal data and financial information cannot be intercepted by unauthorised parties.

Account security is a shared responsibility between pokerac99 and its members:

  • Pokerac99 is responsible for maintaining the security of the platform infrastructure, data stored on its servers, and the confidentiality of members' sensitive information
  • Members are responsible for keeping their password confidential, not sharing their login credentials, and ensuring that their devices are secure
  • Pokerac99 will never ask for your account password through any channel — including live chat, email, WhatsApp, or phone
  • Any suspicious activity on your account must be reported to the pokerac99 support team immediately

Pokerac99's full Privacy Policy, which details how your personal data is collected, used, and protected, is available on the platform's Privacy Policy page. Continued use of pokerac99 also constitutes your agreement to that Privacy Policy.

8Account Closure & Suspension

Pokerac99 reserves the right to suspend or close any member's account without prior notice if any of the following situations occur:

  • Confirmation that a member is under 18 years of age
  • Holding more than one account
  • Providing false or misleading registration information
  • Attempting to cheat, exploit system bugs, or use bots or automated software
  • Abuse of the bonus or promotions system
  • Involvement in money laundering or any suspicious financial activity
  • Violation of any other condition contained in this terms document

Members may also close their own account at any time by contacting the pokerac99 support team. Before the account closure is processed, any available balance (excluding bonus funds that have not yet met the wagering requirements) will be returned to the member's original payment method.

Please note: If an account is closed due to a terms violation, pokerac99 reserves the right to withhold any balance associated with fraudulent activity. This decision is subject to an internal investigation and may be referred to the relevant authorities where necessary.

9Responsible Gaming

Pokerac99 is fully committed to responsible gaming practices. We believe that casino games and Sports Betting are forms of entertainment meant to be enjoyed in a healthy and controlled manner — not as a source of income or a way to cope with financial stress.

Pokerac99 provides all members with the following tools to support responsible gaming:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings
  • Loss Limit: Set a maximum loss limit within a specified time period
  • Time Limit: Set reminders or time limits for each gaming session
  • Temporary Account Break: Request an account suspension for 24 hours, 7 days, or 30 days
  • Self-Exclusion: Option to permanently self-exclude from the platform

If you are concerned about your own gambling habits or those of someone you care about, we encourage you to contact the pokerac99 support team or visit our Responsible Gaming page for further information and resources. You must be 18 years of age or older to use this platform.

10pokerac99's Liability Limits

Pokerac99 provides its services on an "as is" basis and makes no guarantees regarding continuous availability, uninterrupted access, or an error-free platform. That said, pokerac99 strives to maintain an uptime of at least 99.5% and will notify members of any scheduled maintenance.

  • Pokerac99 is not liable for any losses arising from internet service disruptions on the part of the member or their internet service provider
  • Pokerac99 is not liable for any indirect, consequential, or unforeseeable losses arising from the use of the platform
  • Pokerac99's maximum liability under any circumstances shall not exceed the total amount deposited by the member in the 30 days preceding the claim
  • Pokerac99 is not responsible for any taxes, duties, or other charges that may be imposed on a member's winnings by tax authorities or any other relevant party

11Amendments to These Terms & Conditions

Pokerac99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Any changes take effect immediately upon being published on the pokerac99 platform, unless otherwise stated.

It is the member's responsibility to review these Terms & Conditions periodically to stay informed of the latest applicable terms. Continued use of the pokerac99 platform following the publication of any amendment will be considered acceptance of that amendment.

For amendments involving material changes to members' rights or obligations, pokerac99 will endeavour to provide advance notice via email or in-platform notification. However, failure to receive such notice does not exempt a member from being bound by the amended terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of pokerac99's services, please reach out to our support team through the following channels:

Live Chat
The fastest option — available 24/7 directly through the pokerac99 platform. Average response time is under 2 minutes.
WhatsApp
For enquiries that require a longer conversation or the submission of screenshots as supporting evidence.
Email
support@pokerac99.com — for formal complaints or enquiries that require a more detailed written response.
FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions About pokerac99's Terms & Conditions

Quick answers to the most common questions from new pokerac99 members.

The wagering requirements for the pokerac99 welcome bonus depend on the active promotion at the time. Generally, welcome bonuses carry wagering requirements of between 10x and 20x the bonus value — meaning if you receive a RM 100 bonus, you would need to wager a cumulative total of between RM 1,000 and RM 2,000 before the bonus balance can be withdrawn as cash. Please check the specific terms of the promotion active at the time of your registration for the exact requirements that apply. Promotion terms are always available on the pokerac99 Promotions page.

No. Each individual must register their own account using their own personal details. You are not permitted to register or manage an account on behalf of another person, including family members. Every account must be linked to a unique individual, with a distinct Malaysian phone number and separate personal information. A household may have more than one pokerac99 member, but each member must hold their own account and is solely responsible for it.

Withdrawals at pokerac99 are typically processed in under 5 minutes. However, delays can occur — usually due to additional verification requirements for larger withdrawals, scheduled system maintenance, or disruptions on the part of e-wallet or banking providers. If your withdrawal takes longer than 30 minutes with no explanation, please contact the pokerac99 support team via live chat and provide your transaction reference number. Our team will review the status and resolve the issue promptly.

pokerac99 pays winnings to members in full, with no deductions made by the platform. However, members are solely responsible for complying with all applicable tax laws and financial reporting requirements in Malaysia based on their own personal tax circumstances. pokerac99 does not provide tax advice and recommends that members consult a tax professional or the Inland Revenue Board of Malaysia (LHDN) if they have any questions regarding their tax obligations on gambling winnings.

To permanently close your pokerac99 account, contact our support team via live chat or email at support@pokerac99.com and state your account closure request. Before the account is closed, all eligible balances (excluding bonus funds that have not yet met the wagering requirements) will be returned to your original payment method. The closure process typically takes 1–3 business days. If you wish to close your account for responsible gaming reasons, we also offer a self-exclusion option that can be activated immediately.

If you have forgotten your pokerac99 account password, click the "Forgot Password" link on the login page. A verification code will be sent to the Malaysian phone number registered to your account. Enter the code and you can set a new password immediately. If you no longer have access to your registered phone number, contact the pokerac99 support team by email at support@pokerac99.com, providing sufficient identity verification details to confirm account ownership.
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✅ READY TO START

Register at pokerac99 & Start Playing with Confidence

Now that you're familiar with our Terms & Conditions, you're all set for a safe, fair, and enjoyable experience at pokerac99. Register today and claim a welcome bonus of up to RM 100.

Questions? Get in touch: support@pokerac99.com

By registering, you confirm that you are 18 years of age or older and agree to pokerac99's Terms & Conditions and Privacy Policy.

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